Ideally suited for mid-sized organizations that employ complex technologies such as Virtualization, Microsoft Exchange Mail Systems, Remote Desktop Services, and Disaster Recovery Solutions.
Access to our Remote Help-Desk service offers faster response to critical and non-critical issues, thus minimizing downtimes to ensure maximum productivity. Expanded access to “On Call” support resources for resolution of critical issues during off-peak hours ensures maximum up-time during peak hours.
- 24/7 Proactive Server Monitoring
- Remote Help Desk Analysis(9:00-5:00 M-F)
- Onsite Service – 4 Hour Response
- Critical Outage – Immediate Response 24/7
- Access to “On-Call” support for Critical Outage
Ideally suited for small and mid-size organizations, maintaining single server infrastructures of moderate complexity. Access to technical services is available during normal business hours, 9:00am to 5:00pm Mon-Fri.
Access to our remote Help-Desk service offers faster response to critical and non-critical issues, thus minimizing downtimes to ensure maximum productivity.
- 24/7 Proactive Server Monitoring
- Remote Help Desk Analysis/Support (9:00-5:00 M-F)
- Onsite Service – 8 Hour Response
- Critical Outage – Immediate Response (9:00-5:00 M-F)